What data we collect

This policy describes how data is handled when using RelySMS (“we”, “the service”), available at relysms.pro and inside Telegram.

Using the service means accepting this policy. If you do not accept it, do not use the service.

An account identifier. Either your numeric Telegram ID, if you signed in with Telegram, or the hash of a one-time access key if you created an anonymous account. In the second case we know nothing about you at all.

We do not ask for or store: email address, phone number, name, documents, payment details or card data. We never see payment details — payment happens on the processor's side.

Order data: which service was leased and for how long, amounts charged and topped up, and the movements of the internal balance.

The SMS that arrive on a number you lease — they are the service itself.

Technical information about visits to an access link: the time and IP address of the request, kept so that a link being opened by somebody else is visible.

To provide the service: issue a number, show you the SMS that arrive, charge for it, renew a lease.

To keep payment records and resolve disputes.

To protect the service from abuse, including blocking accounts that break the terms.

We do not use data for advertising, do not build profiles and do not sell it.

Payment processors — only the amount and payment identifier needed to complete the transaction. Which processor handles your payment is shown in the cabinet before you pay.

The carrier — the technical data needed to lease the line. Your personal data is not passed on, because we do not hold any.

Competent authorities — on a lawful request, to the extent we are obliged to provide.

Nobody else. We do not pass or sell data to third parties for commercial purposes.

SMS are available to you for the duration of the lease. Messages from a previous holder are not shown to you, and yours are not shown to the next holder.

Payment and order records are kept for as long as accounting and dispute resolution require.

The access-link visit log is kept for a limited time and serves access control only.

The connection to the site is protected by TLS. Access keys are stored only as hashes — the original cannot be recovered from our database, which is also why we cannot recover it for you.

Credentials for external systems are stored encrypted.

No method of transmitting data over the internet is completely secure. We take reasonable measures but cannot guarantee absolute security.

You can ask what data we hold about you and require its deletion. Write to us — the contact is in the site footer and in the app.

Deleting an account ends its leases and erases the data associated with it, except payment records we are obliged to keep for accounting.

An account created with an access key holds no personal data: beyond order history there is nothing in it to delete.

We may change this policy. The date of the last change is at the top of this page. Continuing to use the service after a change means accepting the new version.

Questions about data handling go to the Telegram contact in the site footer.